Made in the United States
After reading the all the great reviews on Yelp, I chose to go to Craig's over a chain / department store to purchase my first mattress. I was not disappointed. The showroom is small, but not uncomfortably so. Making an appointment to come in was really easy. I truly hate salesman culture: the faux-complimentary comments, glorified"expert opinions," excessive fluff talk, being followed around the store, etc. It's 2014, I'm a knowledgeable consumer with access to the internet, and much like travel agents, salespeople are becoming increasingly irrelevant and, in turn, increasingly irritating. Craig was not like this at all. He is capable and knowledgeable, but when I hinted that I'd like to be left to roam around and explore for myself, he gave me free rein. There was another customer in the store who was asking a lot of detailed questions, to which Craig had great answers, so I wasn't afraid to ask for help if I wanted it. But it was nice to not have it forced upon me.
I ended up with an amazing bed from his own Summerfield collection called the "Heather." Chosen over the others because my boyfriend noted the special smile I got when lying on it, and a year later I still smile every time I get in bed. Whenever someone lies on my bed, they always compliment it. Who know it would be possible to have a mattress that regularly garnished compliments? Craig hooked me up with a nice discount at checkout on top of the already reasonable price. Delivery was smooth. Everything about this place is perfect. I love my bed, thanks Craig!
After moving to Manhattan I decided to dump my old college-aged mattress and upgrade to something new. Seeing the positive reviews on Yelp I made a call and set up an appointment to go check out their inventory in their showroom.
I went to check out the showroom on 38th street - After about an hour of trying out different beds and listening to Craig's expertise I settled on a one of the firmer Summerfield models.
Bed was delivered a week later with no hassles.
All of that was just over a month ago - I've been sleeping on the Summerfield bed the entire time and have nothing but praises for it. Sleepover guests have been equally pleased. Would highly recommend to anyone and will be going there again if I ever decide to upgrade to a King.
I signed up for Yelp just to write this review.
To give you an idea about my amazing experience at Craig's, I'm going to compare it to my experience at Macy's.
When I got to Macy's I was a little skeeved out by the dim lighting in the showroom, but decided to speak to a rep anyway. I hate asking salesmen for help because they tend to make the experience uncomfortable and often rush you. I must have spent 30 seconds in each bed (not sufficient!) because the guy kept saying, "How about this one? Look at this one. Try this one." I was debating on two different beds, but I was annoyed when the Rep told me the delivery men don't like to walk up pass the 4th Floor. I live in a 5FL walk up, and the Rep told me straight up that I may have to carry the bed the last flight. Are you kidding me?!!! I doubt this would actually happen, but it's ludicrous to even mention it, especially since I was PAYING for delivery.
Now my experience at Craigs was completely different. I stumbled upon the website during my search and I was intrigued by all the reviews. The store is in an office building which seems weird at first, but you quickly get over it. (This is NYC afterall.) When I arrived for my appointment, there was one another lady in the showroom. Her and Craig were talking like old buddies and it was hard for me to discern whether or not she was a customer. Turns out, she was, and that's just how Craig rolls. He really is as nice and funny as people say. It was nice talking to a real person and not a salesmen functioning on autopilot. Craig pointed out a few mattresses based on my requirements, but ultimately told me to lay on everything if that's what it takes. I was there for 2 hours laying on the same 3 beds trying to make my decision and talking to the people around me. I'm usually a little shy and stiff around strangers, but the atmosphere in Craig's is so friendly you can't help yourself.
In the end, I decided to go over my budget and I not only bought a mattress from Craig's personal line(Summerfield), two other customers made the same choice. Since delivery is always free, I felt better knowing my extra money was going towards personal comfort and quality, not service fees. Craig even gave me discounts wherever he could. The bed I purchased is top of the line, and I probably would have paid $500-$1,000 more in any other store. Delivery was great too. Not only did they bring my brand new, straight from the factory mattress, box spring and frame, all the way upstairs, they carried part of my old platform frame downstairs and deposited it in the trash. (This is not included in removal.) I made sure to give them a nice tip.
Craig is awesome, definitely buy your next mattress from him!
